Division of Business and Finance

Division of Business and Finance

Frequently Asked Questions

How do I find my box number and/or combination on ECWeb?

If you are not sure of your box number or combination, that information is available on ECWeb through the following steps:

      • Using your Eckerd email address and password, log on to ECWeb,
      • At the Main Menu select Personal Information,
      • Then select Directory Profile,
      • Your box number will appear in the address near the top of the page, the box combination will appear near the bottom of the page.

If you need assistance opening you mail box, Mail Services’ staff will provide it, as long as you know your box number and combination.

Reminder, you must show your student ID when retrieving packages or seeking assistance with your mail box, no exceptions.

Helpful tip…When you first open your mail box, on the inside of the door, there is a sticker that shows your box combo, take a picture, save it on your phone and you will always have your combo information.

How do I open my box?

Each mail box has a unique three number combination. Start by spinning the knob to the LEFT 3 or 4 times to clear the unit.

For this example, the combination is 61 - 58 - 55.

  • Rotate the knob LEFT to line up the number 61 in the viewer, then;
  • rotate the knob RIGHT one full rotation (past the first number, 61) to 58, then;
  • rotate the knob LEFT straight to number 55, then;
  • rotate the knob back to the RIGHT like you are opening a doorknob and pull. The door should open.

Note, the door does not “pop” open. On the last step, you must turn the knob back to the RIGHT and pull. If you need assistance opening you mail box, Mail Services’ staff will provide it, as long as you know your box number and combination.

Reminder, you must show your student ID when retrieving packages or seeking assistance with your mail box, no exceptions.

I tracked my package and it shows that it was delivered, but I do not have a notice in my box?

All shipments come directly to Mail Services. The carrier, such as UPS, will combine all the deliveries addressed to students, faculty and staff for that day on a single manifest, which is signed for by Mail Services staff. This manifest may contain only a few packages or a few hundred. At that time, the carrier considers these packages as being “delivered” (and marks them as such in their online package-tracking system), even though they have not been received by the recipient. It still may be a couple hours (or longer, depending on the quantity of items received) before the package is processed through the internal tracking system and the student is notified.

Another reason for the delay may be that the recipient address information does not indicate a Campus Box number. This will always result in a delay. During sorting, Mail Services staff will set these items aside due to inadequate information. Only after all the properly addressed pieces for that day are processed, sorted and delivered, will the staff begin the manual lookup process. It is not unusual for some students to share the same name. In this circumstance, absence of the Campus Box number may cause confusion and delay.

I am graduating soon, what do I need to do to make sure my mail is forwarded?

Prior to graduation, update ECWeb with your new address. After graduation, Mail Service will forward your mail to your new address for a period of six months. Once that period expires, all mail will be returned to sender.

Remember, YOU are responsible to notify Eckerd College, as well as family, friends, subscriptions, financial institutions, credit card companies and so on, that you have relocated and provide your new address. Mail received with no forwarding address on record will be returned to sender.

Please note – Only First-Class mail is subject to forwarding so, regardless of whether you indicate a forwarding address, we do NOT forward bulk mail, junk mail, newspapers or magazines, all of which will be recycled.

UPS and FedEx packages cannot be forwarded, if we receive one, you will be contacted to pay for the cost to ship the item to your new address.

I am planning to take an extended leave from school, what do I need to do to make sure my mail is forwarded?

Prior to your departure, be sure to remove all items from your mail box because once you leave, it will be reassigned. Also, you must update ECWeb with your new address. After your departure, Mail Service will forward your mail to your new address for a period of six months. Once that period expires, all mail will be returned to sender.

Remember, YOU are responsible to notify Eckerd College, as well as family, friends, subscriptions, financial institutions, credit card companies and so on, that you have relocated and provide your new address. Mail received with no forwarding address on record will be returned to sender.

Please note – Only First-Class mail is subject to forwarding so, regardless of whether you indicate a forwarding address, we do NOT forward bulk mail, junk mail, newspapers or magazines, all of which will be recycled.

UPS and FedEx packages cannot be forwarded, if we receive one, you will be contacted to pay for the cost to ship the item to your new address.

May I have someone else pick up my package?

It is the policy of Mail Services to only deliver packages to the named recipient on the address. However, if you are expecting an important package such as medicine or a perishable item and you know you will not be on campus to retrieve it during normal hours of operation, you may authorize Mail Services to give your package to a roommate or friend. This authorization must be in writing, an email from your Eckerd email address (not a personal email address) or a signed note is sufficient. The note must include the name of the person retrieving the package and that individual must show their student ID.

Send the email to mailservices@eckerd.edu

Please note: this is the exception to the rule. Students should not make a practice of doing this for convenience sake. If it appears that a student is abusing this policy, the student’s request may be denied.

Do students keep the same mail box one year to the next?

Yes, once you are assigned a mail box, you will use that box as long as you are a full time student. This box number must appear on all mail and packages addressed to you to ensure that you receive them without delay. Should you withdraw or elect to go on campus leave for a semester or longer, you will lose your box and you will need to update ECWeb with a forwarding address.

What services may I purchase through the Service Window?

Special Notice...New rating system in effect for all package shipments

First-Class and International stamps are available, individually or as books or rolls. Package shipping is offered through USPS, UPS, FedEx and DHL (international only). Mail Services can weigh your package and provide you with various rating options from each vendor such as cheapest rate or fastest delivery. For current standard rates from each vendor, please visit the Current Rates page.

May I use a debit/credit card to pay for potage?

Unfortunately, at the present time, only cash is accepted to purchase postage or pay for shipping fees. For your convenience, there is an ATM located around the corner from Mail Services, next to the Bookstore entrance.

Notices

To better accommodate the arrival of new students, we offer the following expanded schedule:

Friday, Aug. 7 - 9 a.m. – 6 p.m.
Saturday, Aug. 8 - 9 a.m. – 2 p.m.
Monday, Aug. 10 - 9 a.m. – 6 p.m.

Normal weekday hours will resume after Aug. 10, 2015. No Sunday hours.

New Rating System for Shipments as of January 2015