Quick Contact

Information Technology Services
Peter H. Armacost Library

Eckerd College
4200 54th Avenue South
St. Petersburg, FL 33711

toll-free: (800) 456-9009
local: (727) 864-8318

Send a message
Request help online

Information Technology Services

Information Technology Services

Help Topics

Click here for help with Google Apps for Eckerd.


1. What is my Eckerd e-mail address?

What is my Eckerd e-mail address?

The basic Internet E-mail address for Eckerd College is made up of two parts and looks like this: smithjq@eckerd.edu. The first part, smithjq, is the local part or username and the second part, @eckerd.edu, is the domain name or Internet address. The standard username consists of the first six letters of your last name, followed by your first and middle initials. In some cases, your username may vary.

2. How do I change my password?

How do I change my password?

You can change your password in myEckerd -- look in the "Site Tools" box on the left side of the screen (or click here). You'll be asked to enter your old password once, and new password twice. Once you've done that, click Submit.

If you forget your password

If you have forgotten your password, click the "Forgot Your Password?" link on the myEckerd login page.

If the automatic password reset does not work for some reason, come see us in ITS between 8:30 AM and 5:00 PM, Monday through Friday. You'll need to bring your student ID.

New passwords are activated by 5:00 PM the same day.

If you are an incoming Freshman who has not yet come to campus, call ITS at 727-864-8318. We'll ask you a couple simple questions (including your Student ID number) and get your password reset.

3. What are the general mail guidelines?

What are the general mail guidelines?

There are no hard and fast rules for E-mail communication, but common courtesy and tact are important, and should always be standard in E-mail. John E. Bucher, Director of Computing Services at the University of South Dakota has suggested the following guidelines:

  • Always consider the E-mail you send to be part of a permanent and public record. Slow down, think, read, edit, and then, send.
  • Use proper and thorough identification of the sender and the sender's affiliation. Use proper salutations.
  • In most cases, shorter messages will be read more thoroughly and have more impact.
  • Avoid emotional messages when using E-mail. Emotions are not always interpreted properly in E-mail.
  • Use common courtesy at all times.

4. Sending mail from Off-Campus

Information about sending mail from off-campus can be found at the links below:

Google Apps: IMAP clients (Thunderbird)

Google Apps: Mobile Devices

5. How do I use Telnet?

Telnet is an application that allows you to directly access your account on the server.

Using Telnet to Access ACASUN (one of the academic servers)

If you are in Computer Lab - Armacost Library:

  • Click on Start, located in the bottom left corner of the screen.
  • Choose Programs from the list, then choose Internet and Email Software.
  • Click on Telnet and press return to accept "acasun"

If you are in your room using a Windows computer:

  • Click on Start, located in the bottom left corner of the screen.
  • Choose Run from the list, then type telnet acasun.eckerd.edu and click OK
  • After a moment, the screen will display the words:

SunOS 5.8


At the login prompt, type your username (i.e., same username you use to check e-mail: the first six letters of your last name, followed by first and middle initial). Then type your password. (you will not see what you type at the password prompt). Press enter.

Sun Microsystems Inc. SunOS 5.8 Generic February 2000
Welcome to Eckerd College Computing!

-------User Menu Selections--------

1. Create or Change E-mail Forward
2. Enable/Disable Vacation Message
3. Change Password
4. Pine E-mail Client
5. Web Publishing Information
6. Your Quota Status
7. Command line (acasun%)
8. Logout

Please enter the number for your choice:

Wireless Network Access

1. Where is wireless available?

Where is wireless available?

Wireless is available in different areas and inside buildings around campus. Armacost Library, Triton Pub, Hough Quad, dorm lounges and surrounding areas Alpha-Zeta, Nu are completed. (Omega very soon).

2. How do I connect to wireless?

How do I connect to wireless?

PCs/ MAC if properly configured and equipped for wireless will automatically detect the availability of wireless network and ask you if you wish to connect. You must have a valid Eckerd College Email name and passsword to access the wireless network. If you are a guest, see your contact at Eckerd College or ITS. Guests in the Armacost Library can receive temporary id and passwords at the reservation desk.

Start your web browser and login. It is the same "netreg" process as the one you used to register your PC in your dorm rooms. You will be required to register your PC to the wireless network once a semester. (The first time you login on to wireless)

3. What do I do if I cannot connect?

What do I do if I cannot connect?

Contact ITS and let them know where you are trying to connect and what the issues you are having are.

4. Are there rules about how I can use wireless?

Are there rules about how I can use wireless?

You must be a member of the Eckerd Community, faculty staff, student or invited guest.

Wireless, just like your cell phone, is insecure. Someone might be snooping in on you so be careful as to what you are doing over the wireless network.

Creating Web Pages

1. What is my home directory?

What is my home directory?

Your account can also hold Web pages. If you FTP into your account you will see a public_html folder which can hold webpages that you would like available online.

Your Web address will be:

Of course, replace "username" with your username. We do not review the content of your pages, but remember that you are responsible for obeying Copyright law and the Computing Resource Policy.

2. How do I publish pages?

How do I publish pages?

FTP can be used either on or off-campus on all types of desktop systems. You must have an FTP client application on your system to transfer files via FTP.

If you need to download and install an FTP client application there are several available. FireFTP is an easy to use extension for Firefox and other free programs are available from Download.com.

Enter the following information into a New Connection in your FTP application:

Host: acasun.eckerd.edu
User ID: your Eckerd e-mail username
Password: your Eckerd e-mail password

After connecting to Acasun, you will be located in your home directory. Navigate to the public_html folder and drag your files there to upload them to the web.

To see your pages online, go to http://home.eckerd.edu/~username in your browser.

Connecting to the Network

1. How do I connect to the campus network via Ethernet?

How do I connect to the campus network via Ethernet?

If your Ethernet card is installed properly, your network connection should work simply by plugging your Ethernet cable into the card and powering the computer. Check your connection by running your browser. Note: you will need to supply your own Ethernet cable.

If you do not seem to have a connection, here are a few things to check:

1. Look at the back of the computer and check for an unsteady blinking LED on your network card. If there is no blinking light, try moving the Ethernet cable to the next port on the wall jack. If there is no change, it could mean 1) the wall jack is not active, 2) the connection to the building is down, 3) the Ethernet cable is bad, or 4) your network card is not functioning properly.

2. Verify that TCP/IP is listed in your Network Properties. If not, select Add > Protocol > Microsoft > TCP/IP. Check the TCP/IP properties and verify that it is set to obtain an IP address automatically and that DHCP is activated. The computer will restart when you finish.

3. Check the setting in the Identification tab in your Network Properties. Change the computer name to your e-mail user name. Reason: Each computer in your building linked to the network must have a unique computer name, and there may be conflicts with other computers with the same settings.

2. How do I connect to the campus network via Modem?

How do I connect to the campus network via Modem?

1. From the Dial-Up Networking folder, select "Make New Connection."

2. Enter "Eckerd" for the name of the computer you are dialing. Your modem should already be selected as the device.

3. Leave the area code blank and type 7999 as the phone number. Since you are dialing on campus, you will only need this four-digit number.

4. Click "Finish." A new dial-up icon named "Eckerd" appears in the Dial-Up Networking folder.

5. Right-click the "Eckerd" dial-up icon and select "Properties"

6. Select the Server Types tab:

  • Remove all checkmarks in the Advanced Options box. Check only the TCP/IP box in the Allowed Network Protocols box.
  • Click the TCP/IP Settings button and enter the following:
  • Server assigned IP address
  • Specify name server address
  • Primary DNS
  • Secondary DNS
  • Click the "OK " button

7. No other changes are necessary, so click the next "OK" button.

8. Double-click the Eckerd dial-up icon

9. Verify the phone number as 7999

10. User name and password...see the instructions below.

11. Click Connect. The modem will begin to dial. The connection will be made soon after.

12. Your web browser should run normally.

3. How do I register my computer on the residential network?

How do I register my computer on the residential network?

The first time you open your web browser you will be asked to enter your Username and Password. This will be same username and password you enter to access your E-Mail and/or the Intranet. This will not happen every time you turn on your computer.

By completing Network Registration, you are agreeing to the terms of the Computing Resource Policy. The Policy can be reviewed on the Network Registration Page, and it is also included in this Guide.

If you do not know or ever forget your password, bring your Student ID to the ITS Office.

Computer Purchasing Help

1. What are the specifications I should look for when purchasing a new computer?

What are the specifications I should look for when purchasing a new computer?

What follows is a list of the basic system requirements that need to be met for a student's computer to be connected to the Internet via the campus network (ECnet). Meeting these requirements also increases the likelihood that a student's machine will be fully supported by Eckerd ITS.

Minimum PC Configuration Desktop or Notebook

Pentium class 4 processor or higher (Intel/AMD)
Min. 2 GB of RAM
80 GB hard drive
DVD/DVD-RW drive or CDRW
Microsoft Windows XP or newer
Full version of an anti-virus Program; that is, not a trial version. (required)

Minimum Apple/Mac Configuration Desktop or Notebook

Intel-based desktop (iMac and MacPro) or notebook (MacBook/MacBookPro)
1.83Ghz processor or higher
2 GB of RAM
80 GB hard drive
Combo Drive or Super Drive
OS X (Ten) Tiger or higher


Software we recommend for use on campus (not supplied by Eckerd):
Microsoft Office 2003 for Students and Teachers/Office Home and Student 2007
Microsoft Office for Mac (Student and Teachers Edition)
Free spyware utility programs: Ad-Aware, Spybot, and Windows Defender
Free anti-virus programs: Sophos anti-virus (supplied by Eckerd), free version of AVG anti-virus (download).

Additional Information

Students will be required to supply the network cable from the computer to the network wall jack. Depending upon the location of the computer and the network wall jack in the dorm room, they will need a 10' - 50' RJ45 network cable. It is also suggested that students obtain a USB flash drive of at least 512MB for temporary backups. The bookstore will have a supply, but try to bring this with you. It is also suggested that an extended warranty be purchased for your PC or Mac. Most manufacturers only give a 1 year warranty on their products.

Students will be supplied an e-mail account for official Eckerd College communications. This e-mail account MUST be actively monitored by current students.

The Information Technology Services staff will be assist students who require help connecting to the campus network. Please feel free to email or call Eckerd ITS at: its@eckerd.edu, 727.864.8318 if you have any questions.

Related Links

IT-related College Discounts

Computing Policies

1. What is Eckerd's Computing Resource Policy?

What is Eckerd's Computing Resource Policy?

Eckerd College aims to provide computer services consistent with its mission. These services normally are extended to students and faculty, and selected administrators, staff members, and alumni. However, with the privilege of computer usage also means responsibility, and the recognition of the finiteness of all computing and academic resources. Thus it is in the best interests of all users of Eckerd College computing resources that certain practices and behaviors be followed and others avoided. To that end, the following should be kept in mind:

  1. Users must not allow unauthorized access to Eckerd College computing resources.

  2. Users must not attempt to access another person's account, private files, or e-mail without the owner's express permission.

  3. Users must not attempt unauthorized access to (i.e. hack into) computers on or off campus. Applications designed to enable a hacking attempt (e.g. port-scanning) are not allowed.

  4. In electronic communication, no user is allowed to represent himself/herself as another individual.

  5. Users must not employ Eckerd College computer resources for private business/commercial purposes.

  6. Users must avoid practices that severely impact upon the bandwidth of the Eckerd computer network.

  7. Users must avoid practices that severely impact upon the normal operation of the Eckerd computer network.

  8. Users are not to send mass mailings or chain letters.

  9. Users are to refrain from all illegal activity using Eckerd Computers, such as receiving and sending copyrighted information (data or software) without the copyright holder's permission.

  10. Users must avoid claims that their Web pages and Internet postings represent official college policy.

  11. Users are to avoid harassment, such as through hate mail.

  12. Users are to avoid distribution of information that is deemed "classified" by the federal government.

Failure to adhere to these guidelines may result in disciplinary action, determined through the Dean of Students' office. In all cases, Eckerd computer system administrators reserve the right to remove or restrict the computer access of those who abuse the college's computer resources. As an Internet service provider, Eckerd College has certain legal responsibilities, and so federal and/or state criminal proceedings may be initiated against those who abuse college computing resources. These guidelines are meant to be illustrative, not comprehensive. Information Technology Services can provide guidance in specific cases.

Contacting ITS

1. How can I contact ITS if I have questions about campus computing?

How can I contact ITS if I have questions about campus computing?

The following official e-mail addresses are the best and quickest way to reach us with questions:

Questions and requests relating to e-Mail

Questions related to desktop/lab support

Other questions

We are available to answer questions and provide help at two locations:

Student Assistants - Telephone: 864-8054 - studentrepair@eckerd.edu
Information Technology Services - Armacost Library - Telephone: 864-8318
Use the library computer lab ramp entrance to locate the main ITS office.


1. How do I get started with ECWeb?

How do I get started with ECWeb?

ECWeb is your gateway to a host of online services including registration, grades, official transcript requests, financial information, time entry and online payment. You can access ECWeb directly through any current browser.

To login go to http://ecweb.eckerd.edu

Clicking HELP in the upper right hand corner of the login screen will introduce you to all the features of ECWeb.

In the Eckerd ID/Username field, enter either your Eckerd email Username to login with your email password, or your Eckerd ID to login with your PIN.

PIN/Password: If you entered your Username, then you should enter your email password. If you entered your Eckerd ID, then ' you should enter your 6 character PIN. Your email password is originally sent to your permanent email address. Your PIN is originally sent to your Eckerd email address. Your login information provides access to personal data, please keep it secure.

The first time you login with your PIN, you will receive a message saying your PIN has expired. Please reenter your original PIN and then select a new one.

Please create a new 6 character PIN and security question. Please provide a security question that you will remember, the security question can help ITS identify you when there are questions or you need help.

Once you successfully log in you will be asked to change you PIN, you may enter any 6 character combination of letters or numbers. Your PIN will be case sensitive and should not be a common sequence such as 123456.

2. Where can I find more information on ECWeb?

Where can I find more information on ECWeb?

Further ECWeb help is available by clicking the "Help" link anywhere in ECWeb. Additionally you can click here for more help.

3. What is my username?

What is my username?

Your username is the first part or your Eckerd email address excluding the '@eckerd.edu' part. The standard is derived from the first six characters of your last name, followed by the first character of your first name, followed by the first character of your middle name. This may vary if the username is already in use.

As an example, John K. Smith would have a username of smithjk. Julie A. Everyname would have everynja for a username.

Beginning Fall 2009

The username for incoming students will be created with a different format from that of faculty, staff and existing students. The standard is derived from the first character of your first name, followed by the first character of your middle name, followed by the first six characters of your last name. Again, this may vary if the username is already in use.

4. What is my password?

What is my password?

Your password for ECWeb and myEckerd is the same one you would use to access your email at Eckerd. You would have originally received this password via email from the ITS department.

If you have forgotten your password, you can click on 'Forgot your password?' on the myEckerd Welcome page or the Webmail login page and provide the necessary information to have a new password emailed to your alternate email account.

5. What is my Eckerd ID?

What is my Eckerd ID?

Your Eckerd ID is a seven-character identification number. New students will receive their Eckerd ID via email. Faculty and staff will receive their Eckerd ID from the Office of Human Resources. This ID will often be used for a means of identification on campus.

The Eckerd ID also appears on your Eckerd ID card.

6. How do I get a Personal Identification Number (PIN)?

How do I get a Personal Identification Number (PIN)?

To access ECWeb with a PIN, you should be applying for admission or a graduate. These instructions are for first-time users only, who have not yet logged in. If you have forgotten your PIN or if your PIN has been disabled, contact the ITS at (727) 864-8318.

You need the following items of information in order to create your initial PIN:

  • Your Eckerd ID
  • Random PIN delivered to your alternate email account
  1. Access ECWeb
  2. Enter you Eckerd ID
  3. Enter the PIN you received in your alternate email account.
  4. Click Login
  5. You will then be taken to the Login Verification Change Pin screen. You should have a message "Your PIN has expired. Please change now." and will be asked to complete the following prompts:
    Re-Enter Old PIN:
    Reenter your PIN as before.
    New PIN:
    Select a new 6 character alpha-numeric PIN that is meaningful to you. Please do not select a common PIN such as 111111 or 123456.
    Re-enter New PIN:
    Renter the New PIN for verification.
  6. Click Login
  7. You will be taken to the Login Verification Security Question and Answer screen. You will be asked to complete the following prompts:
    Enter Question:
    Enter a question that you will later be able to easily answer, but would not be readily known by others. Try to make the question answerable with only one or two words. Examples: Mother's maiden name, favorite actor/actress/sports personality/high school teacher, pet's name
    Enter the answer to the question. This answer is case sensitive, so it is a good idea to keep the answer all upper case or all lower case.
  8. Terms of Usage.
    Terms of Usage: You are entering a secure information area. Unless otherwise noted, any information you enter or change will be effective immediately. You are responsible for any changes made using your access credentials. Please do not share your access credentials with others.
    If you agree to these terms of usage, click on the "Continue" button below. Otherwise, click on the "Exit" button.

You must accept the Terms of Usage, by clicking Continue to accept and access the system.

7. I've forgotten my PIN or it isn't working.

I've forgotten my PIN or it isn't working.

Your Personal Identification Number (PIN) will become disabled if you fail to log in correctly five consecutive times (i.e. five times with the same ID number but an incorrect PIN).

If your ECWeb access has become disabled, or if you have not received or have forgotten your PIN, and are:

Applying for admission: contact the Admission Office (727) 864-8331

Trying to request a transcript on-line: contact the Registrar's Office at (727) 864-8217.

If you are contacting the via phone you may be asked to answer some questions to verify your identity.

8. Granting limited access.

Granting limited access.

You can grant limited access to ECWeb for your parents or guardians by providing them your Eckerd ID and PIN. This limited access does not constitute a Family Educational Rights and Privacy Act (FERPA) confidentiality release. For a FERPA release, visit the in the Registrar's Office.

You can find your current PIN in ECWeb under Personal Information/Directory Profile. If you provide these items to other people, they will have access to view your grades and degree audit information. They will not be able to enter the registration area or order transcripts. You can change your PIN at any time to remove the access. The PIN can be changed under Personal Information/Change your PIN.

9. How do I change my Personal Identification Number (PIN)?

How do I change my Personal Identification Number (PIN)?

Click "Personal Information" from the Main Menu, and then select "Change PIN". You will be prompted to enter your old PIN, and then enter and re-enter a new PIN. Your PIN can be any 6 character value.

Please make your PIN a number your can easily remember, but try to avoid using generic pins such as 111111 or 123456, to help ensure security of your information.

10. Updating Addresses and Phones?

Updating Addresses and Phones?

You can update your own permanent, local, forwarding, employer (PEL students) or campus (employees) addresses by selecting "Update Addresses and Phones" from the Personal Information Menu. To update one of your existing addresses, click the link next to the address. To add a new address, select the address type you wish to add and click the "Submit" button.

Please make sure you include the date range for which your address is valid. We recommend you double-check all the information you enter to ensure that your address is correct.

Telephone numbers are associated with an address and each address can have multiple telephone numbers.The exception to this is cell phone number, which is used in the Eckerd notification system. It is updated during by selecting "View/Update Cell Phone Number" and during each semester's Check-In process.

11. Updating Emergency Contacts

Updating Emergency Contacts

You can add or added your emergency contact information by selecting "Update Emergency Contacts" from the Personal Information Menu. To edit or remove an existing contact, click a Name shown. To create a new contact, click on New Contact from the list provided.

Get ITS Help

You can now request ITS help online by using the Eckerd College ITS ticket system. Request help here.

Event Tech Support Request Form

Google Apps for Edu


Eckerd uses Google Apps for Education (GAE)! GAE is a hosted suite of applications including communication (Gmail, Google Talk, Google Calendar) and collaboration (Google Docs, Google Video, Google Sites) tools. Learn more | Google Apps Status Dashboard

Microsoft IT Academy

Eckerd provides self-paced instruction through Microsoft IT Academy. Contact John Duff to request an access code for your course. Access Microsoft IT Academy here.