Student FAQ
1. How do I access E-Reserves (or why can't I log
in?)?
You must have an active Eckerd email account in order to login to
E-reserves. At the login page, enter your username (not your entire
email address) and password. If you need help with your email
username or password, call (x8318) or visit ITS during regular
business hours or email pchelp@eckerd.edu
2. How do I view reserve materials?
If there are E-Reserve materials listed for your class,
you can simply click the link to display the document (pdf file) or
click the link to the online journal. Pdf files will display in pdf
viewer such as Adobe Acrobat Reader, a plug-in program that works
in conjunction with Netscape, Internet Explorer, Firefox, etc. If
you do not have a pdf viewer installed on your computer, you cannot
view pdf files.
To load Acrobat Reader on your computer, visit http://www.adobe.com and follow
the links to "Get Adobe Reader". Adobe Reader is a large (almost
30MB) program and is not appropriate for download with off-campus
dial-up connections.
If you have dial-up service at home, we recommend the Foxit
Reader (1MB). Download Foxit here and save the
program to your Desktop. If you're not sure if a pdf reader is
available on your computer, click this test link to find
out. If you are able to view the pdf test page, you'll be able to
view the pdf files on E-reserve. If not, you'll need to download
one of the pdf viewers linked above.
3. How can I print and/or save reserve materials?
In order to print and save pdf files, you must use the
features on the pdf reader tool bar. The tool bar is located at the
top of the screen below your browser's tool bar. Do
NOT use the browser's File..Save As and
File..Print menu options.
Adobe Acrobat Toolbar
Foxit Toolbar
4. Why can't I find the reserve materials for my
class?
Not all reserve materials are online. If the material on
reserve is a book, book chapter, or video, it must be checked out
in person at the Circulation Desk.
5. Why do reserve materials take so long to
download/print?
Although we try to keep individual file sizes below 5MB,
slow network connections (especially off-campus dial-up service),
older hardware (both computers and printers, and not enough
hardware memory can contribute to slow downloads and printing.
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