We coordinate the proactive and follow-up case management services for students referred to the Intervention Team for personal, emotional, and academic concerns.
These services include
- reaching out to students via phone, email, room visits, or RA check-ins to offer support
- referrals to on-campus resources (counseling, career services, academic coaching,etc)
- assess the student’s concerns and the level of need for support
The Outreach Services staff, coordinated through the Dean of Students Office, is typically the first contact when gathering information about how to help a student or when trying to connect a student with resources on campus. If a student is struggling and you are unsure how to get them help, the Outreach Services staff can provide assistance.
Outreach Services staff are not counselors. Case management, although supportive and personal, is not the same as psychotherapy; therefore confidentiality guidelines that apply to medical or professional counseling situations (HIPPA) are different for case management.
Outreach Services operates within the confidentiality rules outlined in the Family Educational Rights and Privacy Act (FERPA). This means that without a FERPA release provided by the student, Outreach Services staff can not share educational records with a parent, or anyone outside of the College, unless there is concern for the health and safety of the student. Within the rules of FERPA, Outreach Services staff can share information with college officials on a need-to-know basis. When sharing information with other staff or faculty, Outreach Services will only share information that is vitally important and always works to respect a student’s privacy.
For a broader explanation of the Family Educational Rights and Privacy Act please visit the Registrar’s page.
Students: If you wish to give college officials permission to disclose your educational records to someone outside Eckerd, please complete the online FERPA release form.