{"id":10736,"date":"2023-04-25T12:37:39","date_gmt":"2023-04-25T16:37:39","guid":{"rendered":"https:\/\/www.eckerd.edu\/news\/?p=10736"},"modified":"2023-05-19T11:31:57","modified_gmt":"2023-05-19T15:31:57","slug":"mentor-up-program-technical-advice-older-adults","status":"publish","type":"post","link":"https:\/\/www.eckerd.edu\/news\/blog\/mentor-up-program-technical-advice-older-adults\/","title":{"rendered":"Eckerd College\u2019s ‘Mentor Up’ program offers technical advice to older adults and a bridge across generations"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extraa-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”] [image_with_animation image_url=”10740″ image_size=”full” animation_type=”entrance” animation=”Fade In” animation_easing=”default” animation_movement_type=”transform_y” hover_animation=”none” alignment=”” img_link_large=”yes” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][vc_column_text]Junior Kalli Schoening (red shirt) and first-year Katerina Panichas (white sweatshirt) help older adults navigate their devices at Westminster Shores. Photos by Tom Zucco<\/span><\/em>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=”” gradient_type=”default”][vc_column column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Basil Worl, 93, a retired industrial engineer from Anderson, Indiana, is sitting in a conference room at Westminster Shores<\/a>, a retirement and assisted living facility in St. Petersburg. It\u2019s a recent Saturday morning and he\u2019s surrounded by people quietly talking about emails and screenshots and QR codes.<\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”32″ bottom_padding=”32″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=”” gradient_type=”default”][vc_column column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]Basil\u2019s smartphone and a copy of Google Pixel 7 User Guide<\/em> are on his lap. \u201cOh, I\u2019m very glad I came here today,\u201d he says. \u201cI\u2019m able now to get to my bank account from my phone so I can upload my checks. Hayden helped me. I got all my questions answered. He was excellent. And we hit it off really well.\u201d<\/p>\n

Basil was referring to Eckerd College junior Hayden Fleischer, a communication<\/a> student from Hanover, New Hampshire. \u201cI really enjoyed working with Mr. Worl,\u201d Hayden says. \u201cI got to listen to his life experiences and learn how much technology has changed just in the last few years. It\u2019s second nature to me, but for him, it\u2019s not. He was so grateful for the help.\u201d<\/p>\n

That is the essence of Mentor Up, a technology training program from the AARP Foundation<\/a> that helps older adults navigate their electronic devices and brightens their day. Mentor Up has partnered with Eckerd College for the past six years to hold both remote and in-person workshops that pair Eckerd students with Westminster residents and AARP members. Tamar Shovali, Ph.D.<\/a>, associate professor of human development<\/a>, is the guiding force behind Eckerd\u2019s involvement in the program.<\/p>\n

\u201cI started talking to AARP because I wanted to begin a Reflective Service Learning<\/a> program,\u201d Shovali explains. \u201cIt turns out AARP\u2019s field coordinator for Tampa Bay is Michelle Cyr, an Eckerd graduate<\/a>. Michelle knew Eckerd students are special and would want to connect with older adults. I reached out to brainstorm, and this is what we came up with.\u201d<\/p>\n

Michelle Cyr \u201902 grew up in Pinellas County and has worked for AARP for nearly 25 years.[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin_tablet=”32″ top_margin_phone=”32″ column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][image_with_animation image_url=”10739″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][divider line_type=”No Line” custom_height=”16″][vc_column_text]Sophomore Laila Saleh shares advice with an older adult in the program.<\/em>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”32″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=”” gradient_type=”default”][vc_column column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” el_class=”lg_text” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][vc_column_text]\u201cWe recognized that older residents were getting smartphones and tablets and iPads and were having a hard time figuring out how to use them,\u201d Cyr says. \u201cEven something like how to check their voicemail. It\u2019s a bit of a learning curve. We often look to our elders for insight and consider them as mentors, but with technology, the roles are reversed.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”48″ bottom_padding=”64″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=”” gradient_type=”default”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][image_with_animation image_url=”10737″ image_size=”full” animation_type=”entrance” animation=”Fade In” animation_easing=”default” animation_movement_type=”transform_y” hover_animation=”none” alignment=”” img_link_large=”yes” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][divider line_type=”No Line” custom_height=”16″][vc_column_text]Sophomore Emilia Seaver (red shirt) joins senior Duncan Beck (foreground) in demonstrating how to use technology devices.
\n<\/em>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”32″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=”” gradient_type=”default”][vc_column column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\u201cBut seniors can learn just as much from younger people,” Cyr adds. \u201cThink about it. What better way is there for an older person to learn how to use a smartphone than asking their kids or grandkids?\u201d<\/p>\n

Cyr and Shovali worked together to train the students, who are volunteers. During the thick of the pandemic, Shovali teamed up with AARP to offer a modified version of Mentor Up on Zoom. Five one-hour, one-on-one virtual technology training sessions led by 16 Eckerd students were held. Participants joined to ask questions about how to use features on their smartphones or how to navigate the Zoom virtual platform more effectively.<\/p>\n

As the pandemic waned, it was back to in-person learning. This year, Shovali and about 15 of her students are offering six Saturday morning workshops from March to May. \u201cI really feel it builds community,\u201d Shovali says. \u201cThe lack of community, especially for older people during COVID, was very real. They came with the simplest questions. One woman asked how to change the background on her desktop. She wanted to change it to a piece of art and was so excited when she was shown how.<\/p>\n

\u201cThe key to busting agism is intergenerational contact in a meaningful way. It\u2019s not just about learning. It\u2019s about getting to know each other, making friends.\u201d[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin_tablet=”32″ top_margin_phone=”32″ column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][image_with_animation image_url=”10738″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][divider line_type=”No Line” custom_height=”16″][vc_column_text]Tamar Shovali, Ph.D., chats with one of the program’s participants.
\n<\/em>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”32″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=”” gradient_type=”default”][vc_column column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”right” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]Back at Westminster, Lyn Dalzell, a retired physician\u2019s assistant from West Virginia, is working with Kim Puopolo, a junior philosophy<\/a> student from Sudbury, Massachusetts. \u201cI wanted to put a link into an email, and Kim showed me how easy it is,\u201d Lyn says. \u201cAnd then Kim had me do it. It was very helpful.\u201d Kim, sitting nearby, smiles and adds, \u201cEach time I come here, I have great conversations and I learn a lot.\u201d<\/p>\n

Nadia Plechaty, a sophomore sociology<\/a> student from Littleton, Colorado, spent much of her time helping Carol Dowd, an AARP member from nearby Tierra Verde, with her laptop. \u201cThe connection is my favorite part,\u201d Nadia says. \u201cHearing about their lives, what they\u2019ve done and the places they\u2019ve been\u2014it makes me feel like I\u2019m doing something good for them besides helping them with their technology issues.\u201d<\/p>\n

Students are required to complete reflection papers following each session, \u201cproviding information about their session activities, an analysis of their experiences, and three connections to class material,\u201d Shovali says. \u201cIt was clear from these reflections that students did not just serve as mentors to older adult mentees. Learning was mutual and, as in other intergenerational service learning projects, connection and respect toward older adults were formed.\u201d<\/p>\n

Shovali says she plans to offer the program again in the spring of 2025.[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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