Frequently Asked Questions

What is the difference between Financial Aid Office and Bursar's Office?

The Financial Aid Office determines a student’s eligibility for financial aid, makes an award and disburses the financial aid to the student’s account. The Bursar’s Office is responsible for the billing and collections of tuition and fees and processing refunds.

What method of payments does the College accept?

The College accepts personal checks, third-party checks, credit card payments, ACH payments (on-line only), and bank wire transfers.

Is there a fee charge for a credit card payment?

There is no fee assessed when you make a credit card payment.

How do I access my account on-line?

You may access your account online; you will need your Eckerd College id# and pin#. If you do not have or lost your pin#, please email and your pin# will be sent to you.

How can I use my financial aid to purchase books?

Students with excess financial aid may charge books to their student account by completing the Bookstore Authorization form. You may download the form from the Bursar’s webpage, once the form is completed and returned to the Bursar’s office it normally takes 24 hrs for approval. If you are approved, an email notification will be sent to your Eckerd College email advising you of the approved amount.

I do not understand my bill, who can I contact for further explanation?

You may stop by the Bursar’s office (Student Accounts) located in Franklin Templeton building, 2nd floor, room #253 between 8:30am – 5 p.m.; or, you may call direct 727-864-8321 or 8352, toll free 1-800-456-9009, ext. #8321 or #8352.

Why is my account on hold if I have scholarship and financial aid?

A hold is placed on an account when there is a past due balance or if the balance is not covered by financial aid. Until the balance is paid the hold will remain on your account, you may contact the Bursar’s office to satisfy the hold.

When will I receive my bill and when is it due?

The College provides paper bills at the start of each semester only, Fall billing is mailed June 15, and Spring billing is mailed December 1; on-line billing is available to you 24/7.

Why was I charged a late fee?

A late fee of $60 is assessed on all payments received after the due dates. In addition, a monthly finance charge at a rate of 4% above prime is assessed on all outstanding balances.

Does the College offer a payment plan?

The College does not offer a payment plan. A 10-month payment plan to cover the balance for the academic year is offered through Higher One TuitionPay; you may contact Higher One TuitionPay at 800-635-0120 or visit the website.

How can I change my meal plan?

You must complete a meal change form; you may change your meal plan during the first two weeks of each semester only.

I do not want a meal plan, what should I do to have the charge removed?

All students living in residence halls except for Omega, must participate in a meal plan. This requirement ensures that students are meeting necessities for proper nutrition while having the opportunity to engage socially with their peers over shared meals.

If I do not use all of my meals will I be refunded?

Unused meals are not refunded. Unused block meals and flex dollars are transferable from fall to spring semester as long as the meal plan is of equal value.

When will my financial aid be applied to my account and when will I receive my refund?

Financial Aid funds are disbursed to the student account after the end of add/drop period. Refunds generated by financial aid funds are not available until after enrollment is confirmed and all financial aid disbursed.

How can I use my work-study to pay my balance?

Work-study agreements may be signed to apply your earnings to your student account balance. The Work-Study Agreement can be downloaded from the Bursar’s webpage.

I am not registered and I do not plan to return for next semester, why am I receiving a bill for next semester?

All students are billed for the upcoming semester unless an official withdrawal or college leave is completed. It is the student’s responsibility to notify the Dean of Students office of their withdrawal or college leave. Once the official withdrawal or college leave is processed the semester charges will be canceled.